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Policies

 

Sales policies

You can buy work directly by adding the item you want to the cart and check-out via our secure server. Customers in Virginia will be charged a 5.3% sales tax.

Shipping
Domestic purchases will be shipped via insured USPS priority mail. Shipping and handling is calculated when you check out. The shipping cost is based on the weight of the item you have ordered. Occasionally the charges can differ from the actual shipping cost. When that is the case you will be notified, and reimbursed for the difference. International purchases are shipped via USPS international mail. You can chose between regular first class international mail or insured priority international mail. The customer is responsible for additional taxes, custom fees, and duties on all international shipments. All purchases are shipped within 2 to 3 business days.

Returns
If you decide to buy my work I want you to be happy with your purchase. Should you discover that the piece does not fit in its new surroundings I gladly accept returns and will offer a full refund. Returns are accepted within 15 days of the purchase date. The piece should be returned in clean and unused condition. Please contact me directly if you want to return an item so we can discuss any problems and make arrangements. The customer is responsible for shipping costs related to the return.

For questions about our sales policies please contact us at 434.882.1569 / info@lottahelleberg.com.

 

Privacy policies

When you make a purchase, information such as credit card information, address, e-mail, and phone number will be used only to process your order. Credit card transactions are performed by Stripe, a credit card processing vendor. Your financial information is encrypted. It is not accessible to me, nor will it be sold or passed on to third parties.

If you have subscribed to my email list, the information you have provided will be used for contact purposes, newsletter mailings, and other promotional activities. If you no longer want to receive email notifications, you may unsubscribe at any time using the link provided in the email notice, or by contacting us directly at info@lottahelleberg.com. Please make sure to include your email address in all conversations regarding your email subscription.

The information you provided when signing up for the email list, usually your email address and sometimes first and last name, is stored through our email campaign manager Mail Chimp, in accordance to federal and international regulations. If you decide to unsubscribe from our email list, your information will be permanently deleted.

For questions about our privacy policies please contact us at 434.882.1569 / info@lottahelleberg.com.